Learn with Oracle : 1Z1-465 training material for 100% pass
Last Updated: Aug 19, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Application Appearance | 15% | - Customizable menus and agent workflow - Workspaces and navigation sets - Agent scripts |
| Topic 2: Feedback, Chat & Customer Portal | 5% | - Customer Portal basics - Chat and co-browse configuration - Surveys and feedback management |
| Topic 3: RightNow Analytics | 8% | - Scheduled reports and dashboards - Standard and custom reports |
| Topic 4: Site Configuration Administration | 20% | - Mailboxes and interface configuration - Custom fields and objects - Service level agreements - Business rules and standard text |
| Topic 5: Incident Management | 12% | - Guided assistance setup - Incident lifecycle and statuses |
| Topic 6: Oracle RightNow Overview | 10% | - Purpose and components of Customer Experience |
| Topic 7: Answer Management Administration | 18% | - Knowledge base components - Access levels and permissions - Search priority words and dictionaries |
| Topic 8: Staff Management | 12% | - Password policies and security settings - Staff accounts and profiles |
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