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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
B) HP Care Pack Services cover multiple pieces of equipment with one service level.
C) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
D) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.

2. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)

A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Configuration Services
D) HP Priority Services
E) HP Standard Contractual Services

3. What is true about HP Custom Contractual Services?

A) HP Custom Contractual Services are linked to one hardware serial number.
B) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
C) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
D) The HP Custom Contractual Services can only be defined as one Service Level Agreement.

4. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A) Purchasing an extended warranty
B) HP Post-Warranty Care Pack
C) Upgrading with HP Contract
D) Hardware Refresh

5. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Priority Services
D) HP Standard Contractual Services

Solutions: