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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Capacity Planning and Facility Layout15%- Layout Design
  • 1. Location decision factors
  • 2. Product, process, fixed-position layouts
- Capacity Concepts
  • 1. Capacity strategies and expansion
  • 2. Design capacity, effective capacity, utilization
Process Design and Analysis20%- Process Types
  • 1. Line, batch, continuous, project processes
  • 2. Product vs service processes
- Process Performance
  • 1. Bottleneck identification and management
  • 2. Efficiency, productivity, cycle time
Quality Management Methods25%- Total Quality Management (TQM)
  • 1. Cost of quality
  • 2. Principles and philosophies
- Quality Tools and Techniques
  • 1. Pareto charts, fishbone diagrams, flowcharts
  • 2. Statistical process control and control charts
Forecasting and Project Management20%- Demand Forecasting
  • 1. Error measurement and accuracy
  • 2. Qualitative and quantitative methods
- Project Management
  • 1. CPM/PERT, critical path analysis
  • 2. Project lifecycle and scope
Supply Chain and Inventory Management20%- Supply Chain Design
  • 1. Supplier relationships and tiers
  • 2. Logistics and distribution
- Inventory Control
  • 1. EOQ, reorder point, safety stock
  • 2. Just-in-Time (JIT) and lean systems

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers

  • A. Proximity to sources of supply
  • B. Site considerations
  • C. Throughput time
  • D. Building employee relations
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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Question #2

Which statement is true about capacity requirements planning (CRP)?

  • A. Production capacity is created for future production items.
  • B. Each product item is individually addressed regardless of relevant holistic processes.
  • C. Available capacity is compared to calculated workloads of relevant items.
  • D. Human capital adequacy is analyzed for given work centers and production items.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #3

What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing?

  • A. Respect for people
  • B. Simply organized inventory
  • C. Quality circles
  • D. Capacity utilization
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

Which function does marketing play in a just-in-time (JIT) organization?

  • A. JIT marketing synchronizes product demand with assembly.
  • B. JIT marketing simplifies inventory flow.
  • C. JIT marketing focuses on customer-driven quality.
  • D. JIT marketing focuses on producer-driven quality.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

What would be an organization's next step after it has revised or implemented new operations?

  • A. Reverse the order of the operation to determine that all workers know how to complete the operation
  • B. Revise the order of the operation before putting it into service to ensure the order of the operation
  • C. Conduct a final analysis of the existing operation one more time
  • D. Follow up to make sure the new operation resolves quality problems
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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