Learn with WGU : Operations-Management training material for 100% pass

Last Updated: Sep 15, 2026

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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Forecasting and Project Management20%- Demand Forecasting
  • 1. Error measurement and accuracy
  • 2. Qualitative and quantitative methods
- Project Management
  • 1. Project lifecycle and scope
  • 2. CPM/PERT, critical path analysis
Quality Management Methods25%- Total Quality Management (TQM)
  • 1. Principles and philosophies
  • 2. Cost of quality
- Quality Tools and Techniques
  • 1. Statistical process control and control charts
  • 2. Pareto charts, fishbone diagrams, flowcharts
Process Design and Analysis20%- Process Types
  • 1. Product vs service processes
  • 2. Line, batch, continuous, project processes
- Process Performance
  • 1. Bottleneck identification and management
  • 2. Efficiency, productivity, cycle time
Capacity Planning and Facility Layout15%- Layout Design
  • 1. Location decision factors
  • 2. Product, process, fixed-position layouts
- Capacity Concepts
  • 1. Capacity strategies and expansion
  • 2. Design capacity, effective capacity, utilization
Supply Chain and Inventory Management20%- Inventory Control
  • 1. EOQ, reorder point, safety stock
  • 2. Just-in-Time (JIT) and lean systems
- Supply Chain Design
  • 1. Logistics and distribution
  • 2. Supplier relationships and tiers

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?

  • A. It is time consuming.
  • B. It is more risky.
  • C. It negatively affects subcontracting.
  • D. It negatively affects hiring and firing.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

What is meant by "duration of the change"?

  • A. The percentage of normal operating capacity
  • B. The length of time one expects to need the different level of capacity
  • C. The fiscal impact of the change on the strategic plan
  • D. The size of the change needed
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).

Question #3

Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling?

  • A. Job rotation
  • B. Job enrichment
  • C. Job rating
  • D. Job entitlement
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

How does the status of overall customer satisfaction support supply chain objectives?

  • A. It measures efficiency.
  • B. It measures capacity utilization.
  • C. It measures space requirements.
  • D. It measures compliance.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).

Question #5

Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers

  • A. Proximity to sources of supply
  • B. Site considerations
  • C. Throughput time
  • D. Building employee relations
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).

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