Verified ITIL-4-Foundation Dumps Q&As - ITIL-4-Foundation Test Engine with Correct Answers
Pass Your ITIL-4-Foundation Dumps as PDF Updated on 2022 With 430 Questions
ITIL ITIL-4-Foundation Exam Syllabus Topics:
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NEW QUESTION 211
What describes the steps needed to create and deliver a specific service to a consumer?
- A. Service management
- B. Service level management
- C. Practices
- D. A value stream
Answer: B
NEW QUESTION 212
Which is the BEST example of an emergency change?
- A. The implementation of a planned new release of a software application
- B. A scheduled major hardware and software implementation
- C. A low-risk computer upgrade implemented as a service request
- D. The implementation of a security patch to a critical software application
Answer: D
NEW QUESTION 213
Which is NOT a component of the service value system?
- A. Continual improvement
- B. Governance
- C. Opportunity and demand
- D. The service value chain
Answer: C
NEW QUESTION 214
Which role approves the cost of services?
- A. Sponsor
- B. User
- C. Customer
- D. Change authority
Answer: A
NEW QUESTION 215
Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?
- A. Focus on value
- B. Optimize and automate
- C. Collaborate and promote visibility
- D. Progress iteratively with feedback
Answer: D
NEW QUESTION 216
What is a configuration item?
- A. Any financially valuable component that can contribute to delivery of an IT product or service
- B. Any change of state that has significance for the management of a service
- C. A problem that has been analyzed but has not been resolved
- D. Any component that needs to be managed in order to deliver an IT service
Answer: D
NEW QUESTION 217
Which statement about the known error database (KEDB) is CORRECT?
- A. It is maintained by the service desk and updated with the details of each new incident
- B. It is a part of the configuration management database (CMDB) and contains workarounds
- C. It is maintained by incident management and contains solutions to be implemented by problem management
- D. It is maintained by problem management and is used by the service desk to help resolve incidents
Answer: D
NEW QUESTION 218
Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed
- A. 3 and 4
- B. 1 and 4
- C. 2 and 3
- D. 1 and2
Answer: D
NEW QUESTION 219
What should be used to set user expectations for request fulfilment times?
- A. The time needed to realistically deliver the service
- B. The service levels of the supplier
- C. The consumer demand for the service
- D. The time that the customer indicates for service delivery
Answer: A
NEW QUESTION 220
Which is an example of improving service utility using service management automation?
- A. Reducing the time to compile service data
- B. Monitoring service availability
- C. Faster resource allocation
- D. Pre-determined routing of a service request
Answer: C
NEW QUESTION 221
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
- A. IT asset management
- B. Service level management
- C. Monitoring and event management
- D. Incident management
Answer: B
Explanation:
Explanation/Reference: https://advisera.com/20000academy/blog/2019/06/17/sfia-and-itil-a-winning-combination-for-it- businesses/
NEW QUESTION 222
Which is an objective of the design coordination process?
- A. To produce service design packages and ensure they are handed over to service transition
- B. To assess and evaluate all changes and their impact on service designs
- C. To gather and document new service level requirements from the customer
- D. To document the initial structure and relationship between services and customers
Answer: A
Explanation:
Explanation
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NEW QUESTION 223
What are the ITIL guiding principles used for?
- A. To direct and control an organization
- B. To help an organization make good decisions
- C. To identify activities that an organization must perform in order to deliver a valuable service
- D. To ensure that an organization's performance continually meets stakeholders' expectations
Answer: B
NEW QUESTION 224
What can be described as an operating model for the creating and management of products and services?
- A. Service value chain
- B. Guiding principles
- C. Governance
- D. Practices
Answer: A
Explanation:
Reference:
https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx
NEW QUESTION 225
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?
- A. Service request management
- B. Service level management
- C. Incident management
- D. Change enablement
Answer: A
NEW QUESTION 226
When should the effectiveness of a problem workaround be assessed?
- A. Whenever the workaround is used
- B. Whenever the workaround becomes a known error
- C. Whenever the problem is resolved
- D. Whenever the problem is prioritized
Answer: A
NEW QUESTION 227
Which practice provides a communications point for users to report operational issues, queries and requests?
- A. Relationship management
- B. Service desk
- C. Continual improvement
- D. Incident management
Answer: B
Explanation:
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/
NEW QUESTION 228
Which step of the continual improvement model includes baseline assessments?
- A. What is the vision?
- B. Did we get there?
- C. Where do we want to be?
- D. Where are we now?
Answer: C
NEW QUESTION 229
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
- A. Relationship management
- B. Service desk
- C. Supplier management
- D. Change enablement
Answer: A
NEW QUESTION 230
Which statement BEST describes the value of service strategy to the business?
- A. It enables the service provider to understand what levels of service will make their customers successful
- B. It allows higher volumes of successful change
- C. It reduces the duration and frequency of service outages
- D. It reduces unplanned costs through optimized handling of service outages
Answer: A
NEW QUESTION 231
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