Latest [Feb 03, 2023] 100% Passing Guarantee - Brilliant ITIL-4-Foundation Exam Questions PDF
ITIL-4-Foundation Certification – Valid Exam Dumps Questions Study Guide! (Updated 505 Questions)
NEW QUESTION 244
What is the CORRECT definition of service management?
- A. The capability of supplier to deliver services to providers in exchange for money
- B. A set of specialized assets for transitioning services into the live operational environment
- C. A set of specialized organizational capabilities for delivering value to customers in the form of services
- D. The capability of service providers to minimize their costs without reducing the value of the services
Answer: C
NEW QUESTION 245
Which statement about the steps to fulfill a service request is CORRECT?
- A. They should be brief and simple
- B. They should include incident handling
- C. They should be well-known and proven
- D. They should be complex and detailed
Answer: C
NEW QUESTION 246
Which ITIL concept helps an organization to make good decisions?
- A. Guiding principles
- B. Four dimensions of service management
- C. Service value chain
- D. Practices
Answer: A
NEW QUESTION 247
What is an IT asset?
- A. Any component that needs to be managed in order to deliver a service
- B. A request from a user that initiates a service action
- C. The removal of anything that could have a direct or indirect effect on services
- D. Any financially valuable component that can contribute to delivery of an IT product or service
Answer: D
NEW QUESTION 248
Which is a purpose of the 'relationship management' practice?
- A. To identify, analyze, monitor, and continually improve links with stakeholders
- B. To be the entry point and single point of contact for the service provider with all of its users
- C. To systematically observe services and service components
- D. To protect the information needed by the organization to conduct its business
Answer: A
Explanation:
Explanation/Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/relationship-management-itil-4/
NEW QUESTION 249
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions m service quality?
- A. Continual improvement
- B. Incident management
- C. Service level management
- D. Change enablement
Answer: B
NEW QUESTION 250
Which statement about the 'four Ps' of service design is CORRECT?
- A. People refers to technology and tools
- B. Partners refers to suppliers and vendors
- C. Products refers to producers and metrics
- D. Processes refers to skill and training
Answer: B
Explanation:
Explanation
D18912E1457D5D1DDCBD40AB3BF70D5D
NEW QUESTION 251
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
- A. Change control
- B. Release management
- C. Relationship management
- D. Monitoring and event management
Answer: A
Explanation:
Reference: https://www.symphonysummit.com/products/what-is-it-service-management-itsm/
NEW QUESTION 252
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
- A. IT asset management
- B. Incident management
- C. Service level management
- D. Monitoring and event management
Answer: C
NEW QUESTION 253
Which service transition process provides guidance about converting data into information?
- A. Knowledge management
- B. Change evaluation
D18912E1457D5D1DDCBD40AB3BF70D5D - C. Service asset and configuration management
- D. Service validation and testing
Answer: A
NEW QUESTION 254
Which dimension considers data security and privacy?
- A. Value streams and processes
- B. Information and technology
- C. Partners and suppliers
- D. Organizations and people
Answer: B
NEW QUESTION 255
Which helps to manage an incident when it is unclear which support team should be working on the incident?
- A. Swarming
- B. Disaster recovery plans
- C. Target resolution times
- D. Self-help
Answer: A
Explanation:
Reference: https://www.bmc.com/blogs/itil-incident-management/
NEW QUESTION 256
Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?
- A. Incident management
- B. Service request management
- C. Service level management
- D. Problem management
Answer: B
NEW QUESTION 257
Which statement about the 'change enablement' practice is CORRECT?
- A. Service requests are usually normal changes that can be implemented quickly without authorization
- B. Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited
- C. Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
- D. Emergency changes are changes that must be fully tested and fully documented prior to implementation
Answer: B
NEW QUESTION 258
Which statement about the 'continual improvement model' is CORRECT?
- A. Organizations should use an additional model or method to link improvements to customer value
- B. The model is applicable to only certain parts of the service value system
- C. Organizations should work through the steps of the model in the sequence in which they are presented
- D. The low of the model helps organizations to link improvements to its goals
Answer: C
NEW QUESTION 259
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
- A. The release management' practice
- B. Service relationship management
- C. Service consumption
- D. The service value system
Answer: D
Explanation:
Organizations maximize co-creation of value with their customers by facilitating the outcomes they want to achieve. The four dimensions of service management have shown that a holistic approach is the best way for an organization to:
Achieve its goals in delivering quality and cost effective services
Meet the needs of its customers
Satisfy the requirements of its stakeholders
https://www.bmc.com/blogs/itil-service-value-system/
NEW QUESTION 260
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
- A. Optimize and automate
- B. Focus on value
- C. Start where you are
- D. Think and work holistically
Answer: A
Explanation:
Explanation/Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisions
NEW QUESTION 261
Which of the following is NOT recommended by the guiding principle 'start where you are?
- A. Identifying what is available to be leveraged
- B. Collecting data directly from the source
- C. Asking questions that appear to be stupid
- D. Building something completely new
Answer: D
NEW QUESTION 262
Identify the missing word in the following sentence.
The purpose of the 'information security management' practice is to [?] the organization's information.
- A. store
- B. audit
- C. provide
- D. protect
Answer: D
NEW QUESTION 263
Which is intended to help an organization adopt and adapt ITIL guidance?
- A. Practices
- B. The guiding principles
- C. The four dimensions of service
- D. The service value chain
Answer: B
NEW QUESTION 264
Which statement about the 'incident management' practice is CORRECT?
- A. It authorizes changes to resolve incidents.
- B. It resolves the highest impact incidents first.
- C. It maintains detailed procedures for diagnosing incidents.
- D. It identifies the cause of major incidents.
Answer: B
Explanation:
Reference: https://www.bmc.com/blogs/itil-incident-management/
NEW QUESTION 265
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