Updated: Jul 10, 2026
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1. Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers
A) Technical connection details for the billing system
B) A decision on the tool or technology that will be used for migrating the data (ETL)
C) A high-level object map of the entities and fields used by the billing system
D) Project team roles and responsibilities
E) Understanding of the Energy and Utilities customer data model
2. An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?
A) OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures
B) Platform: Flaws, Visual Force, Lightning Components, and Apex
C) Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages
D) Industries CPQ: Opportunity, Quote, and Order Management
3. A developer discovers that the Lightning Web Components in their Energy and Utilities Cloud org aren't being rendered correctly.
What could be the likely reason for this issue?
A) The developer needs to re-write the components to be compatible with Energy and Utilities Cloud.
B) Remote Site Settings entries are missing.
C) Lightning Web Components aren't supported on Energy and Utilities Cloud.
D) There are incorrect permissions an Lightning Web Components.
4. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?
A) Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
B) First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
C) Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
D) To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
5. An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?
A) Credit ratings are actively used as a pricing input for small and medium business customers
B) The potential customer began their journey using WhatsApp.
C) Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
D) Some customers existed on a legacy billing system from previous contracts
Solutions:
| Question # 1 Answer: C,E | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B,C | Question # 5 Answer: A,C |
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