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Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

1. In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss.
Depending on circumstances, some claims are investigated for potential fraud in parallel to the actual claim process.
Which two entities would you model as case type? (Choose two.)

A) Customer
B) Claim
C) Items of loss
D) Fraud investigation

2. You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?

A) Summarize the case ID column.
B) Summarize the manager name column.
C) Group the case ID column.
D) Group the manager name column.

3. A customer views a product available in multiple color options. The customer must select only one color for each product.
Which Ul control allows a developer to present the user with all color choices at once, without prompting or clicking, while ensuring that the user can only select one of the color options?

A) Drop-down
B) Text input
C) Check box
D) Radio buttons

4. A restaurant has a case type that allows customer to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.
If the catering is not requires are given a rental rate quote.
If customers indicate that want the restaurant to cater the event, they must provide menu preferences and schedule an appointment to do menu before they are given a quote.
Which two options would you use to configure the case type to achieve the requested behavior? (Choose Two.)

A) Create a process for providing menu preferences and scheduling the menu appointment. Create a parallel process for providing the customer with the rental rete quote.
B) Create a check box for customer to indicate whether they want the restaurant to cater the event. Create a selection with the menu preferences and scheduling feature that has a Visible when condition.
C) Create a process for customers to indicate menu preference and schedule the menu testing appointment.
Add the process as a case-wide optional action.
D) Create a check box for customer to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.

5. Which business need do you address through delegation?

A) A service representative must attach the appropriate form when emailing a customer.
B) A risk officer wants to adjust the income threshold for automobile loans.
C) A general manager must approve catering proposals that exceed EUR5000.
D) A care supervisor wants to authorize a second opinion for an insurance claim.

Solutions: