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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist im Zweck der Praxis des „Service Level Management“ enthalten?

A) Um sicherzustellen, dass genaue Informationen zur Konfiguration der Dienste verfügbar sind
B) Um sicherzustellen, dass Lieferanten und ihre Leistung angemessen verwaltet werden
C) Um klare geschäftsbasierte Ziele für Service-Levels festzulegen
D) Um die Anzahl erfolgreicher Service- und Produktänderungen zu maximieren

2. Welche Informationen sollte eine Organisation bei Verwendung des ITIL-Modells zur kontinuierlichen Verbesserung erstellen, um zu verstehen, wo sie sich derzeit befindet?

A) Geschäftsziele
B) Verbesserungspläne
C) Bewertungsergebnisse
D) KPI-Berichte

3. Welches Leitprinzip betont die Notwendigkeit, den Arbeitsfluss zu verstehen, Engpässe zu erkennen und Verschwendung aufzudecken?

A) Ganzheitlich denken und arbeiten
B) Halten Sie es einfach und praktisch
C) Fokus auf Wert
D) Zusammenarbeiten und Sichtbarkeit fördern

4. Wofür kann ein Änderungsplan verwendet werden?

A) Bereitstellung von Informationen zu bereitgestellten Änderungen, um die Verwaltung von Vorfällen und Problemen zu unterstützen.
B) Verfolgung und Verwaltung von Verbesserungsideen von der Identifizierung bis zur endgültigen Umsetzung
C) Beschleunigung der Planung und Autorisierung von Notfalländerungen
D) Bereitstellung einer Möglichkeit, normale Änderungen einzuleiten

5. Was ist als eine Komponente definiert, die verwaltet werden muss, um einen IT-Dienst bereitzustellen?

A) Ein Vorfall
B) Ein Konfigurationselement (CI)
C) Ein IT-Asset
D) Eine Serviceanfrage

Solutions: