Learn with EXIN : ITIL Deutsch training material for 100% pass
Last Updated: Sep 15, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Organizations and people - Partners and suppliers - Value streams and processes - Information and technology |
| ITIL Service Value System (SVS) | - Guiding principles - Governance - Continual improvement - Service value chain |
| Key Concepts of Service Management | - Value, outcomes, costs, and risks - Services and service relationships |
| ITIL Practices Overview | - Service management practices - General management practices (e.g., incident, change, problem management) - Technical management practices |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Welche zwei Praktiken interagieren am MEISTEN mit der Service Desk-Praxis?
- A. Serviceanforderungsverwaltung und Bereitstellungsverwaltung
- B. Änderungsaktivierung und Vorfallmanagement
- C. Bereitstellungsverwaltung und Änderungsaktivierung
- D. Vorfallmanagement und Serviceanforderungsmanagement
Correct Answer: D 🗳️
Was ist im Zweck der Aktivität „Verbesserung der Wertschöpfungskette“ enthalten?
- A. Sicherstellung eines gemeinsamen Verständnisses der Verbesserungsrichtung für Services im gesamten Unternehmen
- B. Sicherstellung eines kontinuierlichen Engagements und guter Beziehungen zu allen Beteiligten
- C. Sicherstellen, dass die Dienstleistungen kontinuierlich die Erwartungen hinsichtlich Qualität, Kosten und Markteinführungszeit erfüllen
- D. Sicherstellung der kontinuierlichen Verbesserung der Praktiken in allen Wertschöpfungskettenaktivitäten
Correct Answer: D 🗳️
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Wofür ist der Kunde einer Dienstleistung verantwortlich?
- A. Autorisierung des Budgets für den Dienst
- B. Definieren der Anforderungen an den Dienst
- C. Bereitstellung des Dienstes
- D. Verwenden des Dienstes
Correct Answer: B 🗳️
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Welche Vorgehensweise gleicht das Risikomanagement mit der Maximierung des Durchsatzes aus?
- A. Problemmanagement
- B. Kontinuierliche Verbesserung
- C. Aktivierung ändern
- D. Vorfallmanagement
Correct Answer: C 🗳️
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Was ist der Grund für die Verwendung eines ausgewogenen Bündels von Servicemetriken?
- A. Es erleichtert die automatische Erfassung von Metriken
- B. Es meldet jedes Serviceelement separat
- C. Es bietet eine ergebnisorientierte Sicht auf die Dienste
- D. Es reduziert die Anzahl der zu erfassenden Metriken
Correct Answer: C 🗳️
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