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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche zwei Praktiken interagieren am MEISTEN mit der Service Desk-Praxis?

A) Serviceanforderungsverwaltung und Bereitstellungsverwaltung
B) Änderungsaktivierung und Vorfallmanagement
C) Bereitstellungsverwaltung und Änderungsaktivierung
D) Vorfallmanagement und Serviceanforderungsmanagement

2. Was ist im Zweck der Aktivität „Verbesserung der Wertschöpfungskette“ enthalten?

A) Sicherstellung eines gemeinsamen Verständnisses der Verbesserungsrichtung für Services im gesamten Unternehmen
B) Sicherstellung eines kontinuierlichen Engagements und guter Beziehungen zu allen Beteiligten
C) Sicherstellen, dass die Dienstleistungen kontinuierlich die Erwartungen hinsichtlich Qualität, Kosten und Markteinführungszeit erfüllen
D) Sicherstellung der kontinuierlichen Verbesserung der Praktiken in allen Wertschöpfungskettenaktivitäten

3. Wofür ist der Kunde einer Dienstleistung verantwortlich?

A) Autorisierung des Budgets für den Dienst
B) Definieren der Anforderungen an den Dienst
C) Bereitstellung des Dienstes
D) Verwenden des Dienstes

4. Welche Vorgehensweise gleicht das Risikomanagement mit der Maximierung des Durchsatzes aus?

A) Problemmanagement
B) Kontinuierliche Verbesserung
C) Aktivierung ändern
D) Vorfallmanagement

5. Was ist der Grund für die Verwendung eines ausgewogenen Bündels von Servicemetriken?

A) Es erleichtert die automatische Erfassung von Metriken
B) Es meldet jedes Serviceelement separat
C) Es bietet eine ergebnisorientierte Sicht auf die Dienste
D) Es reduziert die Anzahl der zu erfassenden Metriken

Solutions: