Learn with Peoplecert : ITILFNDv5 training material for 100% pass
Updated: Sep 18, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFNDV4 (commonly referred to as ITIL 4 Foundation) |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Available Languages: | Arabic, French, Chinese (Simplified), German, Portuguese, English, Japanese, Spanish |
| Certificate Validity Period: | 3 years (PeopleCert certification validity policy) |
| Passing Score: | 65% (26 out of 40 correct answers) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Price: | Varies by region (~USD 250–500 equivalent) |
| Exam Format: | Multiple-choice, Online proctored or test center, Closed book |
| Recommended Training: | AXELOS ITIL 4 Resources PeopleCert Official ITIL 4 Foundation Training |
| Exam Registration: | ITIL Official Information (AXELOS/PeopleCert) PeopleCert ITIL Certification Page |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or in-person test center via PeopleCert |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT concepts is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Products and Services - Value and Value Co-Creation - Organizations, Service Providers, Service Consumers |
| ITIL Service Value System (SVS) | - Guiding Principles - Continual Improvement - Governance - Service Value Chain |
| The Four Dimensions of Service Management | - Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People |
| ITIL Management Practices | - General Management Practices Overview - Technical Management Practices Overview - Service Management Practices Overview |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Why are management practices important for value chain activities?
- A. They define the organization's purpose and strategy
- B. They replace value chain activities with standardized processes
- C. They ensure activities are performed in a fixed order
- D. They enable value chain activities by providing the required capabilities
Correct Answer: D 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?
- A. Operate
- B. Deliver
- C. Transition
- D. Support
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?
- A. Organizations and people
- B. Information and technology
- C. Value streams and processes
- D. Partners and suppliers
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
Which of the following BEST describes an outcome in a service relationship?
- A. A result achieved by a stakeholder through the use of at least one output
- B. A tangible or intangible deliverable created during a service activity
- C. A software product provided to the consumer by the service provider
- D. A specific task completed by the service provider as part of service delivery
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
What is the MAIN purpose of value stream mapping in an organization?
- A. To automate service monitoring
- B. To control external stakeholders directly
- C. To enhance and support management practices
- D. To identify and prioritize improvement opportunities
Correct Answer: D 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
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