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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What is a product prototype?

A) A finalized product specification approved for development
B) A request that triggers an agreed service action
C) An initial version of a product demonstrating its basic form and functionality
D) The process of releasing new or updated products to users

2. A healthcare IT provider is planning to launch a new digital appointment system. According to
'Focus on value', what should the organization do first?

A) Understand why patients use the appointment service
B) Analyze how the system will help patients achieve their goals
C) Identify who the service consumers and key stakeholders are
D) Evaluate the risks and financial consequences for the consumers

3. How does ITIL describe the way the Guiding Principles should be applied together?

A) They should be applied independent of each other
B) They should be applied one at a time in a fixed sequence
C) They should be used collectively and balanced based on the situation
D) They replace the need for governance and management practices

4. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Information security management
B) Continual improvement
C) Monitoring and event management
D) Service level management

5. What is a value stream?

A) A set of organizational resources and capabilities to achieve an objective
B) A tangible or intangible deliverable of an activity
C) A configuration of an organization's resources designed to offer value for a consumer
D) A series of steps an organization undertakes to enable value for consumers through management of products and services

Solutions: