Learn with ITIL : ITIL-Practitioner training material for 100% pass
Updated: Sep 01, 2025
No. of Questions: 40 Questions & Answers with Testing Engine
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This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:
Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:
- Analyzing the importance of each element of service when planning and applying service improvements
- Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context
The test has six sections, each with defined Learning Outcomes (LOs). Therefore, the training will focus on the following:
- Applying the change management of an organization in supporting CSI (questions 7-12);
- Capability in utilizing ITSM concepts that are vital drivers of CSI and competence in applying the style of CSI in managing improvements within a given context for an organization (questions 29-34);
- Implementing change management for the organization in supporting CSI (questions 35-40).
- Using metrics as well as measurements in enabling CSI (questions 13-20);
- Ability to utilize ITSM concepts with importance in driving CSI; skills in applying the CSI style in managing improvements within a certain organizational context (these 2 sections provide for questions 1-6);
- Ability in communicating effectively for the enablement of CSI (questions 21-28);
In addition to the above, there is also the Learning Outcome focused on one’s skills in applying the guiding principles for ITSM within the context of an actual world. This readiness to solve any real issue will be assessed through one of the questions in each section.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
Ability to Communicate Effectively: As for this subject area, the individuals need to show their experience in the following:
- Explaining the importance, benefits, value, and nature of good communication
- Explaining the communication principles
- Utilizing the relevant communication techniques and tools to support improvement in a specific given context
- Explaining the purpose and value of communication techniques and tools
- Applying knowledge of communications when planning and implementing improvements
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