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The ITIL Practitioner test checks the applicants’ knowledge of the processes of adopting and adapting the ITIL framework in supporting the organization’s business objectives. Moreover, it assesses the competence of the individuals in the ITIL language. It is also important to have proficiency in translating and using this language in practice. In addition, this certification exam focuses on the CSI approach as a method of structuring improvement initiatives in any company. It also covers three core areas that are critical to improvement initiatives’ success. These include measurement & metrics, communication, and management of organizational changes.

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What is the duration of the ITIL Practitioner Exam

• Format: Multiple choices, multiple answers
• Passing Score: 70%
• Length of Examination: 135 minutes

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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Ability to Apply the Information Technology Service Management Guiding Principles in a Real-World Context: The next part measures the competence of the professionals in the following:

• Applying the Information Technology service management guiding principles in a real-world context
• Applying the Information Technology service management guiding principles in a specific context when planning and implementing service improvements