Learn with Peoplecert : ITIL-4-CDS日本語 training material for 100% pass
Updated: Oct 30, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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Peoplecert ITIL-4-CDS日本語 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-CDS |
| Passing Score: | 70% (28/40) |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 40 |
| Available Languages: | Italian, Portuguese (Brazil), Japanese, English, Chinese, French, German, Polish, Spanish |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation ITIL 4 Managing Professional Certificate |
| Exam Format: | Online Proctored Exam, Closed Book, Multiple Choice, Scenario-Based Questions |
| Exam Price: | USD $605+ |
| Sample Questions: | Peoplecert ITIL-4-CDS日本語 Sample Questions |
| Exam Way: | Online remote-proctored exam through PeopleCert or authorized examination providers; training may be delivered online or classroom-based. |
| Pre Condition: | Candidate must hold ITIL 4 Foundation certification, any ITIL v3 certification, or ITIL 4 Managing Professional Certificate. Accredited training through an Accredited Training Organization (ATO) or ITIL Official eLearning is mandatory before taking the exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693 |
Peoplecert ITIL-4-CDS日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Create, Deliver and Support Practices | - Supporting management practices
|
| Topic 2: Information and Technology | - Supporting technologies
|
| Topic 3: Introduction to Create, Deliver and Support | - Core concepts of service value streams
|
| Topic 4: Prioritization and Work Management | - Work planning and prioritization
|
| Topic 5: Value Stream Design and Development | - Designing service value streams
|
| Topic 6: Organizational Structure and Teams | - Team culture and collaboration
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版) Sample Questions:
ある企業は、2週間ごとに新しいマルチリージョン対応のコンテナベースサービスを提供している。
展開はプライベートデータセンターと複数のパブリッククラウドにまたがり、データベーススキーマの変更、フィーチャーフラグの更新、リアルタイムのロールバック機能が必要です。どの段階で障害が発生しても、データ損失、セキュリティ上の脆弱性、顧客のサービス停止のリスクがあります。一貫性、トレーサビリティ、迅速な復旧を確保するために、これらの展開のエンドツーエンドのオーケストレーション、自動化、ガバナンスを担うべきプラクティスはどれでしょうか？
- A. 変革実現のための実践
- B. デプロイメント管理の実践
- C. リリース管理の実践
- D. インフラストラクチャおよびプラットフォーム管理の実践
Correct Answer: B 🗳️
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組織には、それぞれが独立して働き、最も興味のある仕事に時間を費やす多くのチームメンバーが存在する。
この状況に最も適した推奨事項はどれですか？
- A. 問題解決に焦点を当てた定期的な会議を開催する
- B. 組織のビジョンをチーム文化に取り入れる
- C. 学習と能力開発の文化を促進する
- D. 組織全体で非公式なチームを奨励する
Correct Answer: B 🗳️
社内サービスプロバイダーは、インシデント、サービスリクエスト、苦情、称賛など、ユーザーからのあらゆる問い合わせに対応する窓口としてサービスデスクを設置しました。サービスデスクのリソースを公平に配分するため、すべての受信キューの処理に関する共通ルールとして「先入れ先出し」が合意されました。しかし、ユーザーから報告されたインシデントの中には、サービスデスクで処理およびトリアージされるまでに時間がかかりすぎるものがあることがすぐに明らかになりました。これは、インシデント解決の遅延とビジネスへの悪影響につながっています。この状況を改善するための最善策は何でしょうか？
- A. サービスデスク担当者の数を増やし、問い合わせへの対応を迅速化する。
- B. インシデント対応とサービスリクエスト対応のためのサービスデスクを別々に導入する
- C. 受信した問い合わせを、その種類と緊急度に基づいて優先順位付けする
- D. 迅速な処理を確保するため、ユーザーは十分な余裕をもって問い合わせを送信することをお勧めします。
Correct Answer: C 🗳️
あるソフトウェア開発会社は、従来の働き方から、イノベーションと適応性を重視する働き方への移行を目指している。経営陣は、特に従来のやり方に慣れている従業員の意識改革を支援する必要性を認識している。しかし、経営陣は、従来のやり方に慣れている長年勤めている従業員からの抵抗に直面している。この文化変革を効果的に促進するために、会社はどのような戦略を採用すべきだろうか？
- A. すべてのチームに革新性と適応性に関するルールを導入する
- B. リーダーが革新的な実践を積極的に示し、推進する。
- C. 業績評価は、生み出された革新的なアイデアの数のみに基づいて行う。
- D. 文化変革の取り組みを新入社員のみに限定する
Correct Answer: B 🗳️
ある組織は、別の国にあるものの、勤務時間がほぼ同じサプライヤーからサービスを受けたいと考えている。
彼らはどの調達モデルを採用すべきでしょうか？
- A. ニアショアリング
- B. オフショアリング
- C. インソーシング
- D. 国内回帰
Correct Answer: A 🗳️
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