Learn with Avaya : 3381X training material for 100% pass
Updated: Sep 11, 2026
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Avaya 3381X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Customer Engagement Solutions Design Exam |
| Exam Number: | 3381X |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-based, Multiple-choice, Drag-and-drop |
| Real Exam Qty: | 60 - 70 |
| Passing Score: | 68% - 70% |
| Exam Price: | $125 USD |
| Related Certifications: | ACDS - 3382 Avaya Call Center Elite & Elite Multichannel Design APDS - Avaya Customer Engagement Solutions (APDS-3370) |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Recommended Training: | ACDS Customer Engagement Solutions Design Course |
| Exam Registration: | Avaya Learning Portal Pearson VUE Avaya Exam Registration |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctored |
| Pre Condition: | Recommended: APDS-3370 or equivalent experience; no strict mandatory prerequisites since 2020 |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3381X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Resilience, Licensing & Bill of Materials | 20% | - Redundancy and disaster recovery design - ASIPP licensing and software investment protection - Solution BoM and capacity planning |
| Additional Customer Engagement Components | 25% | - Contact recording and quality monitoring solutions - Workforce engagement and optimization - Experience Portal & Breeze platform integration |
| Avaya Aura Contact Center Architecture | 30% | - Multimedia channels and routing design - Integration with Communication Manager & Session Manager - AACC core components and deployment models |
| Requirements Analysis & Solution Planning | 25% | - Scalability, redundancy and high availability planning - Engagement solution design methodology - Customer business and technical requirements gathering |
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