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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. A Salesforce Agentforce Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template. What should the Agentforce Specialist do to ensure the prompt template's effectiveness?

A) Use the Prompt Builder Scorecard to help monitor.
B) Periodically change the templates grounding object.
C) Monitor and refine the template based on user feedback.

2. Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?

A) Model Builder
B) App Builder
C) Copilot Builder

3. Universal Containers (UC) wants to improve the productivity of its sales team with generative AI technology. However, UC is concerned that public AI virtual assistants lack adequate company data to general useful responses. Which solution should UC consider?

A) Build Al model with Einstein discovery and deploy to sales users.
B) Enable Agentforce and deploy to sales users.
C) fine-tune the Einstein AI model with CBM data.

4. Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI- driven training content. However, users report that the AI frequently returns outdated documents.
Which corrective action should UC implement to improve content relevancy?

A) Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.
B) Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.
C) Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

5. Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an Agentforce Specialist implement to meet this requirement?

A) Create a template-triggered prompt flow and invoke the prompt template using the standard
"Prompt Template" flow action.
B) Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.
C) Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.

Solutions: