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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following are within the scope of service asset and configuration management?Identification of configuration items (CIs) Recording relationships between CIs Recording and control of virtual CIs Approving finance for the purchase of software to support service asset and configuration management

A) All of the above
B) 1, 2 and 4 only
C) 3 and 4 only
D) 1, 2, and 3 only

2. The group that authorizes changes that must be installed faster than the normal process is called the?

A) Emergency CAB (ECAB)
B) Urgent Change Board (UCB)
C) Urgent Change Authority (UCA)
D) CAB Emergency Committee (CAB/EC)

3. Which of the following is NOT an aim of the change management process?

A) To ensure standardized methods and procedures are used for efficient and prompt handling of changes
B) To ensure the impact of changes is better understood
C) To ensure that all changes to service assets and configuration items
D) To deliver and manage IT services at agreed levels to business users

4. Consider the following list:
1) Change Authority
2) Change Manager
3) Change Advisory Board (CAB) What are these BEST described as?

A) Teams
B) Functions
C) Job descriptions
D) Roles, people or groups

5. The BEST description of the purpose of Service Operation is?

A) To deliver and support IT Services at agreed levels to business users and customers
B) To design and build processes that will meet business needs
C) To proactively prevent all outages to IT Services
D) To decide how IT will engage with suppliers during the Service Management Lifecycle

Solutions: