Learn with Salesforce : Slack-Con-201 training material for 100% pass
Updated: Aug 26, 2026
No. of Questions: 95 Questions & Answers with Testing Engine
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Salesforce Slack-Con-201 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Slack Consultant |
| Exam Number: | Slack-Con-201 |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Consultant |
| Real Exam Qty: | 60-65 |
| Passing Score: | 67% |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple-choice, Multiple-select |
| Exam Price: | $200 USD |
| Recommended Training: | Prepare for Your Slack Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Slack-Con-201 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No required prerequisites; recommended experience with Slack implementation, administration, and business consulting |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/slack-consultant |
Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Policies and Settings | 22% | - Identity and access management - Slack Connect and app approval settings - Analytics and dashboard usage - Security and compliance configurations |
| Topic 2: Delivery and Migration | 17% | - Define roles and responsibilities - Plan and execute migration from other platforms - Understand implementation best practices |
| Topic 3: Channel Strategy | 10% | - Apply use cases and best practices - Design channels for collaboration and workflows - Channel naming conventions and structure |
| Topic 4: Discovery | 10% | - Assess organizational readiness - Communicate Slack value proposition - Gather and analyze client requirements |
| Topic 5: Governance Structure | 8% | - Manage workflows and processes - Define admin and owner roles - Establish governance policies |
| Topic 6: Learning and Enablement | 18% | - Plan and execute rollout strategies - Support adoption and troubleshoot issues - Design training programs for users and admins - Create learning materials and resources |
Salesforce Certified Slack Consultant Sample Questions:
1. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?
A) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
B) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
C) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
D) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
2. You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?
A) Channel Strategy Session
B) Governance Session
C) Key Messaging
D) Grid Design Workshop
3. Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?
A) Copy and paste the text of the help center into your training channel and pin the post.
B) Post answers to the questions in the #slack-help channel with an @here mention.
C) Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
D) Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.
4. Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?
A) In Org Settings, set up a policy and select create a user group for all owners.
B) In Org Policies, select the Permissions tab and add a policy and create a user group for all admins.
C) In Workspace Settings, select the Permissions tab for each workspace and add a user group with all admins and owners.
D) In Workspace Settings, select the Permissions tab and create a user group by adding all admins.
5. You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?
A) There may be unequal access to apps based on teams and departments.
B) There may be apps that impede the adoption of Slack.
C) There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
D) Users may need training on other apps to make their work more productive.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |
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