Learn with Avaya : 3302 training material for 100% pass
Updated: Jun 13, 2026
No. of Questions: 70 Questions & Answers with Testing Engine
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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?
A) Verify that the "exportto external system" box is chocked in the permissions tab.
B) Verify that the CM port is correct in the permissions tab.
C) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
D) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.
2. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?
A) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
B) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
C) Verify that the ACCCM applicationis set to use Windows authentication in IIS.
D) Verify that the user has permission to accessACCCM.
3. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)
A) Functional Service
B) Importer Service
C) Licensing Service
D) Active Directory Synchronization Service
E) Sync Service
F) Provisioning Service
4. The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?
A) Actions
B) Task
C) Job
D) Schedule
5. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?
A) The ACCCM server Remote Desktop is disabled.
B) A live user has already logged in to CM using similar login credentials.
C) The 5022/5023 portTelnet or ssh is disabled in CM.
D) The ACCCM license file has expired.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C,E,F | Question # 4 Answer: C | Question # 5 Answer: C |
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