Learn with ISEB : ISEB-ITILF training material for 100% pass
Last Updated: Oct 03, 2026
No. of Questions: 215 Questions & Answers with Testing Engine
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selected Functions | - Operational functions
|
| Topic 2: Selected Roles | - Roles and responsibilities
|
| Topic 3: Selected Processes | - ITIL processes
|
| Topic 4: Service Management as a Practice | - Fundamental concepts of service management
|
| Topic 5: Key Principles and Models | - Management concepts
|
| Topic 6: The ITIL Service Lifecycle | - Lifecycle stages
|
| Topic 7: Generic Concepts and Definitions | - Core terminology
|
| Topic 8: Technology and Architecture | - Supporting capabilities
|
ISEB The Foundation Examination - ITIL® Sample Questions:
What is the BEST description of an operational level agreement (OLA)?
- A. An agreement between the service provider and an external organization
- B. A document that describes to a customer how services will be operated on a day-to-day basis
- C. A document that describes business services to operational staff
- D. An agreement between the service provider and another part of the same organization
Correct Answer: D 🗳️
Which one of the following is NOT an aim of the change management process?
- A. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
- B. To ensure that changes are recorded and evaluated
- C. To ensure the impact of changes are understood
- D. To deliver and manage IT services at agreed levels to business users
Correct Answer: D 🗳️
Which of the following is the best definition of service management?
- A. The ability to keep services highly available to meet the business needs
- B. A complete set of all the documentation required to deliver world class services to customers
- C. An internationally recognized methodology to provide valuable services to customers
- D. A set of specialized organizational capabilities for providing value to customers in the form of services
Correct Answer: D 🗳️
Which of the following BEST describes service strategies value to the business?
- A. Reduction in the duration and frequency of service outages
- B. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
- C. Reduction in unplanned costs through optimized handling of service outages
- D. Allows higher volumes of successful change
Correct Answer: B 🗳️
Which is the correct definition of a customer facing service?
- A. A service not directly used by the business
- B. A service that cannot be allowed to fail
- C. One which directly supports the business processes of customers
- D. One which is not covered by a service level agreement
Correct Answer: C 🗳️
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