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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP Services allows you to avoid unexpected costs after the base warranty expires.
B) HP Services makes it so you do not have to worry about access to spare parts.
C) HP products are less likely to need repairs if HP professionals are monitoring them.
D) HP Services removes the burden on your IT team so they can focus on the core business tasks.
E) Replacement of HP products costs less if customers only use HP devices.

2. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to repair the device onsite on the next business day.
B) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
C) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
D) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.

3. Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)

A) They need to get reports about their IT performance environment.
B) They need to shift the IT focus/time from deployment tasks to core business activities.
C) They need to increase security for sensitive data.
D) They need IT resources focused on innovation.
E) They need to standardize IT implementations (global/multi-national, multi-location).

4. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) Do you have employees who travel frequently?
B) How do your employees currently migrate their data?
C) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
D) How do you make changes to BIOS settings for the new PCs that arrive at your site?
E) How do you manage the complexity of dealing with your devices, network, and software Issues?

Solutions: