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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) The number of messages posted in the #help-hr triage channel over the past 30 days
B) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
C) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
D) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message

2. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A) Work closely with the executive team, and have them mandate public channel usage.
B) Encourage executives to model this behavior and communicate in public channels themselves.
C) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
D) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.

3. Your organization would like to maintain their Bring Your Own Device (BYOD) policy on Slack's Enterprise Grid plan and have not yet decided on an Enterprise Mobility Management (EMM) provider.
Which two features are included in Slack's native mobile controls on the Enterprise Grid?
(Select the TWO best answers.)

A) Block file downloads and copying on mobile devices.
B) Domain allow list to limit mobile access to corporate workspaces only.
C) Remotely erase data in the case of stolen mobile devices.
D) Identity provider (IdP) group management for mobile devices.
E) Jailbreak or root detection for mobile devices.

4. You're a Workspace Owner, responsible for setting up your company's Slack Business+ workspace for the first time.
You want admins to have visibility into request approvals (for invites, apps, Slack Connect, etc.).
What is the best way to set up an approval process within Slack that will require the least effort?

A) Post and pin a message with a request template in the #general channel that asks users to submit their requests in the #general channel.
B) Do nothing, as Slack's default settings automatically route approval requests to Workspace Admins through a Slackbot direct message (DM).
C) Use Workflow Builder to create multiple workflows that allow users to request the necessary approvals from a #help-slack channel.
D) Set up a #admins-approval channel, and change the settings for each request type to route approvals to the channel where Workspace Admins can approve.

5. Brian, an HR manager, discovers an inappropriate custom emoji, and submits a request to Shonda, the Workspace Admin, to delete it.
How should Shonda address this request?

A) Navigate to the "Customize Slack" page and disable the addition of custom emoji, which will also remove existing custom emoji.
B) Navigate to the "Customize Slack" page, where Shonda can remove the custom emoji.
C) Direct Brian to the "Customize Slack" page, where he can delete or replace the inappropriate emoji.
D) Inform Brian that you cannot delete an existing emoji, but can replace it with a more appropriate emoji.

Solutions: