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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
B) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
C) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /latest/accounts/3
E) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

2. A customer is unable to see a record in the audit log after running a report. What could be the reason for this?

A) the permissions of the report
B) the Filters settings of the report
C) the Purge settings in the database
D) the Expanded Report Audit Log from the Reports Explorer

3. What are the three different types of pull policy for queues?

A) First Due
B) Round Robin
C) Manual
D) Advanced
E) Strict Priority
F) Standard

4. What are three required sections for Custom Process Models?

A) Test harness
B) Test script
C) Code containing custom business logic
D) Footer
E) Header
F) Code containing integration with externalsystems

5. Your customer wants to display customized branding information in the login window. Which two options can be used?

A) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
B) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
C) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
D) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Solutions: