Learn with Oracle : 1Z0-1064-26 training material for 100% pass
Last Updated: Sep 12, 2026
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customization, Productivity and Analytics | 10% | - OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions |
| Omnichannel Communications | 15% | - Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup |
| Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization |
| Fusion Service Overview and Setup | 15% | - Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics |
| Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Service Request Management | 25% | - SR creation, lifecycle and processing - Milestones and action plans - SR categories, assignment rules and routing - Service catalog and entitlements |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Select three correct limits and restrictions when importing data from a file.
- A. By default, the import starts immediately after it is activated.
- B. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- C. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
- D. Both create and update operations are available for imported records.
- E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
Correct Answer: A,D,E 🗳️
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
- B. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
- C. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
- D. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
Correct Answer: C 🗳️
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Select View > Detach.
- B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
- C. Unlock and publish the new selected profile value.
- D. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
- E. Modify the Profile Value and save.
- F. Lock the Profile Option for editing.
Correct Answer: B,C,E 🗳️
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
- A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
- B. You must retrieve large volumes of data through a REST API endpoint.
- C. You can download large volumes of SR data from the Analytics interface.
- D. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
Correct Answer: A,C 🗳️
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
- A. Resolution is due on Saturday, 2 PM EST.
- B. First Response is due on Friday, 12 noon EST.
- C. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
- D. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
Correct Answer: B,D 🗳️
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