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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A) Continual improvement
B) Problem management
C) Service request management
D) Incident management

2. Which statement about standard changes is CORRECT?

A) The change does not require additional authorization
B) The appropriate change authority should be assigned to each type of change
C) The change can be implemented with less testing if necessary
D) A full assessment should be completed each time the change is implemented

3. Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A) Improve
B) Plan
C) Design and transition
D) Deliver and support

4. What is defined as any financially valuable component that can contribute to the delivery of a service?

A) Configuration item
B) Event
C) Product
D) IT asset

5. Which are elements of the service value system?

A) Governance, service value chain, practices
B) Outcomes, utility, warranty
C) Service provision, service consumption, service relationship management
D) Customer value, stakeholder value, organization

Solutions: