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BBPSD Customer Service Sample Questions:

1. Customer service standards should be SMART ones. Which of the following are NOT SMART ones:

A) Reliable.
B) Specific.
C) Time bound.
D) Achievable.

2. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) PRI.
B) CSP.
C) USP.
D) BPS.

3. Organisations need to gather information from customers if:

A) They are not likely to return again.
B) All of the above.
C) They are regular customers.
D) They are likely to return again.

4. Customer information should be collected by a shop:

A) Once you are aware that the customer is a regular shopper.
B) The first time the customer comes into the shop.
C) When the customer makes his first purchase.
D) If a customer appears to be one who will return to the shop.

5. The most cost effective 24/7 way of gathering and storing customer information for an organisations customer database is by:

A) Internet communication.
B) Face-to-face communication.
C) Written communication.
D) Phone communication.

Solutions: