Last Updated: Aug 01, 2026
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| Section | Objectives |
|---|---|
| Troubleshooting and Maintenance | - System monitoring and performance analysis - Fault isolation and diagnostic tools |
| System Manager | - Security and user provisioning - System configuration and management |
| Messaging and Unified Communications | - Voicemail and messaging integration - UC application integration concepts |
| Session Manager | - SIP routing and session handling - Integration with enterprise telephony services |
| Communication Manager | - User administration and endpoints - Call routing and feature configuration |
| Avaya Aura Core Architecture | - Core services and communication flows - System architecture and components overview |
1. After completing Discipline 2 - Describe the Problem of the 8D Troubleshooting Methodology, what are the next two disciplines to be completed in sequence?
A) Discipline 3 - Develop Interim Containment Actions, Discipline 5 - Choose and Verify Corrective Actions
B) Discipline 3 - Implement a Work-around, Discipline 4 - Determine Root Cause
C) Discipline 3 - Prevent Recurrences, Discipline 4 - Determine Root Cause
D) Discipline 3 - Implement Corrective Actions, Discipline 4 - Determine Root Cause
E) Discipline 3 - Develop Interim Containment Actions, Discipline 4 - Determine Root Cause
2. Which two statements are true regarding Full and Half call model processing in Avaya systems?
A) Avaya Aura System Manager (SMGR) performs Full call model processing.
B) Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
C) Avaya Aura Session Manager (SM) always performs Half call model processing.
D) Avaya Aura Session Manager (SM) always performs Full call model processing.
E) Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
3. How can an inactive SM100 be reset?
A) Run the resetSM100 command from RHEL Command Line Interface of Avaya Aura Session Manager (SM)
B) Click the 'Reset' button on the Security Module Status page in Avaya Aura System Manager (SMGR).
C) Use the SMGR web interface to reset the SM100 by navigating to Services > Security > Security Module.
D) Click the repair button on the Replication page with the affected Avaya Aura Session Manager (SM) selected.
E) Run the reboot SM100 command from RHEL Command Line Interface of Avaya Aura System Manager (SMGR).
F) Restart Services on the Avaya Session Border Controller for Enterprise (SBCE).
4. You notice that the Entity_Link between your Session Manager and Communication Manager is down.
From Communication Manager, which four commands can be used to verify the health of this SIP link?
(Choose four.)
A) List trace station
B) statapp
C) Show entity-links
D) Status health
E) Status signaling group
F) List network-interfaces
G) Status trunk
H) Display link-monitoring
5. How can you view the entire contents of the current Avaya Aura@ Communication Manager (CM) call processing log file, specifically for a certain date range?
A) By using the CM SAT to enter the display callproc log all command
B) By using the Linux cd to /var/log/Avaya and cat callproc.log commands
C) By using the Linux cd to /var/log/Avaya and cat ecs.log commands
D) By using the CM SAT to enter the list callp log all commands
E) By using the Linux command grep to filter the log file contents based on a specific date range
F) By using the Linux cd to /var/log/esc and ls -l commands to find current <log filename>; cat <log file name>
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: B,C | Question # 3 Answer: C | Question # 4 Answer: A,C,E,G | Question # 5 Answer: F |
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