Learn with EXIN : EX0-101 training material for 100% pass
Updated: Jun 02, 2026
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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which of the following service desk organizational structures are described in service operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun
A) 1, 3 and 4 only
B) 1, 2 and 3 only
C) 2, 3 and 4 only
D) 1, 2 and 4 only
2. What do customer perceptions and business outcomes help to define?
A) Key performance indicators (KPIs)
B) Governance
C) The value of a service
D) Total cost of ownership (TCO)
3. In terms of adding value to the business, which one of the following describes service operation s contribution?
A) Service value is visible to customers
B) Service value is modeled
C) The cost of the service is designed, predicted and validated
D) Measures for optimization are identified
4. Which one of the following is NOT the responsibility of service catalogue management?
A) Ensuring that service level agreements are maintained
B) Ensuring that information in the service catalogue is consistent with information in the service portfolio
C) Ensuring that information in the service catalogue is accurate
D) Ensuring that all operational services are recorded in the service catalogue
5. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites
A) 1, 3 and 4 only
B) 1, 2 and 3 only
C) 1 and 3 only
D) All of the above
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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