Updated: Aug 28, 2026
No. of Questions: 106 Questions & Answers with Testing Engine
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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Loyalty Management Accredited Professional Exam |
| Exam Number: | AP-212 |
| Exam Price: | $200 USD |
| Exam Format: | Multiple Choice, Multi-Select |
| Passing Score: | 68% |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Certificate Validity Period: | Unlimited (no expiration) |
| Exam Duration: | 105 minutes |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Sample Questions: | Salesforce AP-212 Sample Questions |
| Exam Way: | Online proctored exam (available at testing centers or via remote proctoring) |
| Pre Condition: | Recommended: Salesforce Administrator certification and hands-on experience with Loyalty Management |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/loyaltymanagement |
| Section | Weight | Objectives |
|---|---|---|
| Member Management | 20% | - Manage member enrollment and registration - Implement member lifecycle stages - Create and manage loyalty program members - Configure member tiers and benefits |
| Loyalty Program Configuration | 25% | - Implement program mechanics and journey milestones - Set up loyalty programs, rules, and promotions - Design tier structures and qualification criteria - Configure earning and redemption rules |
| Analytics and Reporting | 10% | - Analyze member engagement and program performance - Monitor loyalty metrics and KPIs - Use Loyalty Management reporting features |
| Loyalty Management Fundamentals | 15% | - Describe the core concepts of loyalty management - Identify key business outcomes loyalty management drives - Explain loyalty program types and structures |
| Partner Management | 10% | - Configure loyalty partners and relationships - Manage partner program participation - Set up partner earning and redemption rules |
| Points and Rewards Management | 20% | - Manage loyalty currency (points) operations - Implement point expiration and adjustment rules - Configure reward types and catalogs - Process point transactions (earning, redeeming, adjusting) |
Question 1
What three types of vouchers can be configured in Loyalty Management?
A. Promo Code
B. Gift Card
C. Product or Service
D. Discount Percentage
E. Fixed Value
Question 2
A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?
A. The Default Workflow User is missing the CLAAnalytics Base User permission set license
B. The Default Workflow User is missing the Loyalty Management permission set license
C. The Default Workflow User is missing the Data Pipelines Base User permission set license
D. The Default Workflow User is missing the CLAAnalytics Base User permission set license
Question 3
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
A. December 31, 2024
B. March 16, 2020.
C. March 31 2024
D. December 31, 2023
Question 4
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
A.
B.
C.
D. 
Question 5
The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?
A. Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
B. Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects
C. Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
D. Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects
Solutions:
| Question 1 Answer: A,D,E | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: C |
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