Learn with ServiceNow : CIS-CSM日本語 training material for 100% pass
Last Updated: Jul 27, 2026
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How to book the ServiceNow Certified CIS CSM
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
Certification Path of ServiceNow Certified CIS CSM
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Customer Service Management exam:
- Customer Service Management Implementation
- CMDB Fundamentals
- ServiceNow Fundamentals
- ServiceNow Platform Implementation
- Customer Service Management Fundamentals
- Get Started with Now Create
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ServiceNow CIS-CSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Workflows and Automation | - Flow Designer usage for CSM processes - Assignment rules and routing |
| Topic 2: Reporting and Performance Analytics | - Performance Analytics dashboards - Reporting for case and SLA tracking |
| Topic 3: Integrations and Data Management | - Data import and transformation - Integration with external CRM/ERP systems |
| Topic 4: Implementation Planning and Overview | - Implementation methodology and best practices - Customer Service Management (CSM) architecture and components |
| Topic 5: Core CSM Configuration | - Account and contact management - Entitlements and SLAs - Case management configuration |
| Topic 6: Omni-channel and Customer Interaction | - Customer service portal configuration - Email, chat, and portal interactions |
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