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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market. What should a strategy designer rely on to get stakeholder buy-in for a redesign?

A) Wireframes and a total addressable market (TAM) calculation
B) Research findings and a competitive analysis.
C) Inspiring graphics and personas

2. Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

A) Decreased bounce rate on document on pages
B) Increased number of Knowledge articles
C) Decreased number of customer cases

3. Cloud Kicks' sales team is reporting an increased rate of churn. The Support team is frequently bombarded with customer requests for less complicated user experience. The development team sees the risk in changing a mature product.
What should a strategy designer recommend to help create alignment between the team?

A) Create a prioritized product roadmap to ensure future releases address known challenges.
B) Share stories from customer reach to create a common understanding of challenges.
C) Define acceptance criteria and acceptance testing to validate intended outcomes.

4. A health and wellness company wants to create a 10-year vision for its business. Which external context for innovation is the least risky trend to influence the company's strategy?

A) Demographic shift: Number of affluent and educated young professionals in the U.S. in the next
B) Perception shift: Feelings toward the efficacy of wellness products in the next 10 years
C) Market shift: The stability of the economy and consumers buying power in the next 10 years

5. A newly formed design team at Cloud Kicks is concerned their work will suffer if they are not better aligned.
Which tool should a strategy designer recommend for the team to begin alignment7

A) Brainstorm
B) Consequence Scanning workshop
C) Team agreement

Solutions: