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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which is the CORRECT list of metrics to support CSI activities?

A) Customer, business and process
B) Process, technology and service
C) Technology, customer and business
D) Business, service and technology

2. What BEST describes the value of service strategy to the business?

A) It supports the creation of a portfolio of quantified services
B) It provides quick and effective access to standard services
C) It improves the control of service assets and configurations
D) It reduces the effort spent on managing test and pilot environments

3. Which one of the following is a correct definition of a supplier category?

A) Strategic - for suppliers of operational products or services
B) Commodity - for significant partnering relationships that involve senior managers
C) Operational - for suppliers providing low value and/or readily available products and services
D) Tactical - for relationships involving significant commercial activity and business interaction

4. Which of the following is the BEST description of a service-based service level agreement (SLA)?

A) An SLA for a service with no customers
B) The SLA covers an individual customer group for all services they use
C) An SLA that covers all customers for all services
D) The SLA covers one service, for all the customers of that service

5. In which document would you expect to see an overview of actual service achievements against targets?

A) Service level agreement (SLA)
B) SLA monitoring chart (SLAM)
C) Operational level agreement (OLA)
D) Capacity plan

Solutions: