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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware Mid-Range Server
B) Physical Entry-Level Server
C) Physical Mid-Range Server
D) VMware High-End Server

2. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) Voice and Multimedia Contact Server with Avaya Media Server
B) One-X Agent
C) Voice and Multimedia Contact Server without Avaya Media Server
D) Voice Contact Server only
E) Multimedia Contact Server only

3. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Contact Center data gathered from generic reports only
B) Evolution of the Contact Center agent
C) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

4. A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

A) Avaya one-X® Agent Desktop
B) Avaya Contact Center Orchestration Designer
C) Avaya Agent Desktop
D) Avaya Control Manager

5. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored In the Media Processing Platform.
B) It Is anchored In the Media Server.
C) It Is anchored In the G450.
D) It Is anchored in the Session Manager.

Solutions: