Learn with CIPS : L5M9 training material for 100% pass
Updated: Jun 09, 2026
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CIPS Operations Management Sample Questions:
1. Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO
A) cost
B) operations agility
C) customer satisfaction
D) quality
2. At Red Glass Ltd a strategy has been developed by the Operations Department to reduce costs and streamline supply chain operations. This is being incorporated into the organisation's overarching corporate strategy. What is the name given to this type of strategy development?
A) structure-related strategy
B) bottom- up
C) lean
D) value engineering
3. What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?
A) zero defects
B) increasing market share
C) customer satisfaction
D) reducing costs
4. The operating process which ensures projects are completed according to customers' specifications is known as what?
A) quality control
B) project management
C) procurement
D) process selection
5. Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?
A) Yes- other criteria include performance and reliability
B) No- quality criteria includes performance and reliability
C) Yes- other criteria include cost and speed
D) No- quality is not concerned with aesthetics
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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