Learn with Peoplecert : ITILFNDv5 training material for 100% pass
Updated: Aug 04, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFNDV4 (commonly referred to as ITIL 4 Foundation) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Available Languages: | English, Arabic, Chinese (Simplified), French, German, Japanese, Portuguese, Spanish |
| Certificate Validity Period: | 3 years (PeopleCert certification validity policy) |
| Passing Score: | 65% (26 out of 40 correct answers) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Price: | Varies by region (~USD 250–500 equivalent) |
| Exam Format: | Multiple-choice, Closed book, Online proctored or test center |
| Recommended Training: | AXELOS ITIL 4 Resources PeopleCert Official ITIL 4 Foundation Training |
| Exam Registration: | ITIL Official Information (AXELOS/PeopleCert) PeopleCert ITIL Certification Page |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or in-person test center via PeopleCert |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT concepts is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Products and Services - Value and Value Co-Creation - Organizations, Service Providers, Service Consumers |
| ITIL Service Value System (SVS) | - Guiding Principles - Continual Improvement - Governance - Service Value Chain |
| The Four Dimensions of Service Management | - Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People |
| ITIL Management Practices | - General Management Practices Overview - Technical Management Practices Overview - Service Management Practices Overview |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Why are management practices important for value chain activities?
A) They define the organization's purpose and strategy
B) They replace value chain activities with standardized processes
C) They ensure activities are performed in a fixed order
D) They enable value chain activities by providing the required capabilities
2. Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?
A) Operate
B) Deliver
C) Transition
D) Support
3. Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?
A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers
4. Which of the following BEST describes an outcome in a service relationship?
A) A result achieved by a stakeholder through the use of at least one output
B) A tangible or intangible deliverable created during a service activity
C) A software product provided to the consumer by the service provider
D) A specific task completed by the service provider as part of service delivery
5. What is the MAIN purpose of value stream mapping in an organization?
A) To automate service monitoring
B) To control external stakeholders directly
C) To enhance and support management practices
D) To identify and prioritize improvement opportunities
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |
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