Learn with EXIN : ITIL Deutsch training material for 100% pass
Updated: Jul 29, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Deutsch Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Duration: | 60 (75 for non-native speakers) |
| Exam Format: | Multiple Choice |
| Exam Price: | $599 USD |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26/40) |
| Available Languages: | English, German, Spanish, French, Japanese, Chinese (Simplified), Polish, Portuguese (Brazil), Russian, Thai, Czech, Arabic, Dutch, Finnish, Greek, Hungarian, Indonesian, Italian, Korean, Malay, Norwegian, Romanian, Swedish, Turkish, Ukrainian, Vietnamese |
| Sample Questions: | EXIN ITIL Deutsch Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Understand the key concepts of service management | - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of service relationships - Describe the key concepts of creating value with services |
| Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
| Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Explain the use of the guiding principles - Describe the nature, use and interaction of the guiding principles |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Welche Vorgehensweise trägt dazu bei, sicherzustellen, dass die den Kunden bereitgestellten Dienste auf ihre Bedürfnisse abgestimmt sind?
A) Service-Level-Management
B) Problemmanagement
C) Aktivierung ändern
D) Serviceanforderungsverwaltung
2. Welcher Begriff bezieht sich auf Service-Levels, die auf die Bedürfnisse der Service-Konsumenten abgestimmt sind?
A) Dienstprogramm
B) Kosten
C) Garantie
D) Serviceverwaltung
3. Welches kann als Betriebsmodell für eine Organisation dienen?
A) Die vier Dimensionen des Servicemanagements
B) Kontinuierliche Verbesserung
C) Die Service-Wertschöpfungskette
D) Die ITIL-Leitprinzipien
4. Welches ist ein Beispiel für die Verbesserung des Servicenutzens durch die Automatisierung des Servicemanagements?
A) Verkürzung der Zeit zum Kompilieren von Servicedaten
B) Schnellere Ressourcenzuweisung
C) Überwachung der Serviceverfügbarkeit
D) Vorab festgelegtes Routing einer Serviceanfrage
5. Das mehrstufige SLA 'ist eine dreischichtige Struktur. Welche der folgenden Schichten ist NICHT Teil dieser Art von SLA?
A) Unternehmensebene
B) Kundenebene
C) Service Level
D) Konfigurationsebene
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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