Learn with ISEB : ISEB-ITILF training material for 100% pass
Updated: Jul 14, 2026
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ISEB The Foundation Examination - ITIL® Sample Questions:
1. In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
A) Service operation
B) Service design
C) Service strategy
D) Service transition
2. Which one of the following is NOT part of the service design stage of the service lifecycle?
A) Designing and maintaining all necessary service transition packages
B) Measuring the effectiveness and efficiency of service design and the supporting processes
C) Producing quality, secure and resilient designs for new or improved services
D) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
3. Which of the following identifies the purpose of design coordination?
A) Designing of all the links between every service design process and all other processes in the service lifecycle
B) Ensuring all service designs have availability designed into them
C) Control of all supplier relationships from design right through to the production environment
D) Provide a single point of control for all activities and processes within the service design stage of the lifecycle
4. What is the BEST description of the purpose of the service operation stage of the service lifecycle?
A) To proactively prevent all outages to IT services
B) To decide how IT will engage with suppliers during the service lifecycle
C) To deliver and manage IT services at agreed levels to business users and customers
D) To design and build processes that will meet business needs
5. What are customers of IT services who work in the same organization as the service provider known as?
A) External customers
B) Strategic customers
C) Valued customers
D) Internal customers
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |
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