Learn with Avaya : 33820X training material for 100% pass
Updated: Jun 07, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
A) 1000
B) 750
C) 500
D) 1500
2. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)
A) Single Box
B) Geo-redundancy
C) Cluster Mode
D) Upgradable Single Box
3. A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
A) Virtual Private Clouds
B) Ready Now Solutions
C) Contact Center Bundles
D) Proof of Concept
4. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?
A) Engagement Designer Snap-In
B) Presence Snap-in D)
C) Enhanced Call Control Snap-in
D) Context Store Snap-In
5. A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?
A) Avaya Breeze®
B) Avaya Call Management System
C) Avaya IX™ Workforce Engagement
D) Avaya Workspaces® for Elite
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
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